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Terms & Conditions

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These Terms & Conditions constitute a written agreement between ROAM WALES and its customer (this being the person or persons who uses the services or products of Roam Wales). Roam Wales and it's customers accept and agree to be legally bound by these terms and conditions. A credit or debit card guarantee, full or part payment and acceptance of such by Roam Wales to use the products of Roam Wales signifies an understanding and acceptance of these terms and conditions.

Reservations & Payment 

Reservations can be made through the website of Roam Wales  (www.roamwales.com) or directly with the Roam Wales telephone booking line 01443  564 737 

Valid credit or debit card details for the cost of reservation must be supplied to ROAM WALES at the time of booking. Payment in full must be made at the time of booking. Upon receipt of full payment, reservations will be confirmed by Roam Wales either by telephone or e-mail along with a reservation number, which will constitute confirmation of reservation.

Cash payments (GBP) are accepted by prior arrangement and must be made to the driver at the start of the tour although credit/Debit card details must be supplied at the time of booking to secure your reservation.

Cancellation

Roam Wales regret that the cancellation policy stated below is strictly imposed without exception as seating is limited and both highly costly and disruptive when not used.

Period Before Tour or Private Hire Start Day% Payable of Total Booking Value
14 days or more 20%
Less than 14 days but more than 7 days 50%
Less Than 7 days 100%
0 Days/No Shows/After Scheduled Departure 100%

All cancellations by the customer must be made in writing by the customer to the registered office of Roam Wales (email acceptable). Refunds will be made within 10 days of receipt of cancellation notice.

Roam Wales will endeavour to provide the tour itinerary as planned but reserve the right to cancel for whatever reason any planned tour. Reservations made outside the office hours of RoamWales or less than 48 hours before planned day of travel will not be guaranteed.  All tours are subject to a mimimum number of passengers. If an alternative cannot be offered or taken, Roam Wales will refund in full total tour cost within ten working days.

No compensation, consequential losses or other such claims shall be entertained in the event of such cancellation.

Prices Quoted

Prices quoted shall be current at the time of booking, acceptance and acknowledgment. The price agreed shall not be subject to any change unless forced due to circumstances beyond our control.

Price Inclusions

The price paid to Roam Wales shall include sightseeing as indicated on the itinerary transportation,  vehicle, qualified driver, tour escort (in some cases the same person as the driver) statutory insurance.

Price Exclusions

The price paid to Roam Wales shall exclude personal insurance, refreshments, entrance fees,and excursions, gratuities and any other item not specifically mentioned as being included.

Concession Requirements

Bookings are accepted at face value at the time of booking. However, at the driver’s discretion, proof of any concession entitlement claimed may be requested at any time during the fulfilment of any journey. Such proof shall include passport, identity card student card, or any other document that contains a recognisable photograph and date of birth.

Failure to produce such evidence immediately upon request may result in the concession being withdrawn and payment being requested amounting to the difference between what has already been paid and the published price.

Tour Itinerary

Whilst Roam Wales will endeavour to provide the tour as set out in its description Roam Wales reserve the right to cancel, alter or change transport type for whatever reason.

Where Roam Wales cancels a tour the limit of liability will be limited to the return of all monies paid.   

Attractions & Stops

Attractions, highlights and stops visited during any tour may have specific reservation rules, payment procedures, health and safety rules which passengers must all times observe. As with any product or service the passenger is entirely responsible for their own safety whilst off the vehicle. Going off unmarked pathways, through closed gates or barriers etc is done entirely at your own risk and no responsibility can or will be taken by Roam Wales in such an instance. 

Seating

Unless specified seating will be on a "first come,  first serve basis" . In order for passengers to share equally the enjoyment and sights of the tour seating positions may be rotated at the request of the driver.

Children

Children under the age of sixteen ( 16 ) shall not be permitted to use the services of Roam Wales unless accompanied by an adult at all times. Full responsibility shall remain with the accompanying adult for the conduct of such child/children at all times thus ensuring the safety and respect of all on board. As Roam Wales operated tours designed and aimed at adult audiences it is not recommended that pre-speech children take the tours as they may become bored and become disruptive to other passengers.

Animals & Pets

With the exception of registered and documented assistance dogs all animals are not permitted to use the services or vehicles of Roam Wales.

Passenger Comfort

To comply with legislation and for the safety and comfort of our passengers the use of alcohol, tobacco and non-prescribed drug products is strictly prohibited on tour vehicles at all times.

Baggage 

Baggage space is limited and therefore passengers are limited to one carry- on bag per person. Roam Wales will not accept liability for loss, damage, theft or general handling or otherwise of any baggage.

Late Arrival

Roam Wales operate a strict time – keeping policy for all collections and will allow only ten minutes (10) after the scheduled collection time to elapse prior to departing. In the event of missing a departure, the booking will be deemed as cancelled in accordance with our cancellation policy and the full booking price will be forfeited. No compensation, consequential losses, additional travelling costs, or other such claims will be accepted in such an unfortunate event occurring.

During any tour, it is the responsibility of the passenger to return to the vehicle/group on time, as set out by the driver at each stopping point. Whilst every effort will be made to locate late person(s) a period of ten minutes (10) will be allowed to lapse before departure and continuation of the tour. In the event of passenger missing departure and the remainder of the trip, the tour will be deemed as cancelled in accordance with our cancellation policy.

It shall be the traveller’s responsibility to return to the tour collection point or secure transport to meet up with scheduled tour on route. No claims for compensation, additional travelling costs or other such claim will be accepted.       

Insurance

Roam Wales operates within all United Kingdom laws that include compulsory and statutory insurance against accident and third party liability. Insurance against personal injury, theft and other loss is not included and it is therefore recommended that the customer arrange their own suitable travel insurance.

Collection and Set Down Points

Some Roam Wales tours depart from various locations. Upon securing your reservation, you have the choice of joining Roam Wales at any of the convenient locations specified when booking. If you need to take a transfer to get to any of the locations ,costs, fees, and/or parking charges may apply which will be the responsibility of the traveller. Set down points will be the same as the collection points.

Weather, Traffic & Road Conditions

Roam Wales will not accept responsibility for last minute alterations or cancellations due to weather conditions. (An alternative tour date will be offered or cancellation in accordance with the cancellation clause by Roam Wales as set out above). Roam Wales will not accept responsibility for delays or otherwise due to traffic and/or road conditions or other related circumstances beyond our control. In the event of such occurrence,no compensation, consequential losses or other such claim will be entertained.

Vehicle Breakdown or Immobilisation

Roam Wales will not accept responsibility for last minute cancellation, delays or any other related circumstances due to vehicle breakdown or immobilisation. In the event of such occurrence, no compensation, consequential loss or other such claim will be accepted. Should such occurrence take place after departure Roam Wales will be responsible for returning passengers to point of inception of their journey with Roam Wales.

Enjoyment of Tour

Roam Wales shall not accept responsibility for your overall enjoyment. Whilst all effort is made to maximise your experience with Roam Wales, it is universally accepted that each person’s preferences and tastes are unique and therefore an impossible task to satisfy all our customers all of the time. Roam Wales accept that its own success is dependent on word of mouth recommendations and customer satisfaction.

Reserved Rights

Roam Wales reserve the right to make operational changes at any time be it to the route, itinerary or otherwise, with or without notice.

Roam Wales reserve the right to cancel a booking at any time, should conditions or circumstances necessitate, offering substitutes of equal value or as full refund without administration charges or penalty as set out in our cancellation policy by Roam Wales. If circumstances warrant such action a full and documented reason shall be provided.

Roam Wales reserve the right to decline, accept, eject or retain any person as a member of the passengers at the discretion of the driver. No claim for compensation, consequential losses, additional travelling costs or other such claim will be accepted.

Reasons for such actions shall include, but not be limited to:

  • Failure to comply with the laws of the United Kingdom.
  • Violent, racist, verbal abuse or other unacceptable behaviour.
  • Refusal to comply with Health & Safety issues.
  • Refusal or failure to pay the fee requested for said tour.
  • Any other form of behaviour deemed to be disruptive, dangerous or insulting to other passengers.

Force Majeure

Roam Wales cannot and will not accept any liability or pay compensation where the performance of this company is prevented from carrying out any contractual obligations due to but not limited to war, threat of war, riot or civil commotion, terrorist attack, crime, Industrial disputes, explosion, nuclear attack, or other events beyond the control of Roam Wales.

 

 

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